VERIZON RETAIL SALES MOBILE ASSOCIATE

About Us:

Beyond Mobile is a Verizon premium retail partner. Our company’s mission is to provide outstanding customer service in a welcoming and professional manner. We inspire in our associates the attitude that customer satisfaction is the key to our success. These values have kept Beyond Mobile,  consistently ranked as one of the best in customer service by privately managed Verizon stores on the east coast and the nation.

Job Summary:

Our Mobile Experts live and breathe Verizon.  They are bold, enthusiastic, and have a whole lot of passion for our products and services.  They immerse themselves in meaningful connections with our customers.  They are obsessed with the connected world and thrive in a fast-paced environment.  They continuously work to build their expertise in uncovering customers’ needs and are passionate about delivering the best possible wireless solutions to their customers.  In exchange for the passion and commitment to excellence, we offer real career growth opportunities in a place where awesome work is rewarded.

Essential Roles and Sales Responsibilities:

• Build customer relationships by making the store experience authentic, interactive, engaging, and reassuring.
• Describe products and explain the use, operation, and benefits of our products to customers.
• Utilize consultative selling skills to solve customer problems and/or meet their needs.
• Engage in marketing efforts to solicit new business, including outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Participate in maintaining the visual appeal of the store, including the back room, restrooms, and individual work areas according to the retail store standards.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Keep abreast of the continuously changing world of wireless technology.
• Adhere to the company code of ethics and compliance with every transaction.
• Assist with other duties as directed.

Requires competencies in the following areas:

• Bi-lingual is a plus but not required
• Attendance/Punctuality/Dependability
• Selling
• Customer Focus
• Team Work
• Technical Learning.

Benefits for our Mobile Experts include:

• Career Advancement Opportunities
• PTO (Personal Time Off)
• Un-capped earning potential.  Our most successful Mobile Experts earn up to $12 – $25 per hour or more including bonuses!
• Comprehensive Medical, Dental, and Vision benefits
• Discount on products and wireless services
• Comprehensive new hire and ongoing training designed to develop your skills and fuel your success.
• AFLAC Supplemental Benefits

Our Work Environment includes the following:

This position operates in a retail store setting. This role routinely uses standard retail point of sales equipment including computers, phones, printers, filing cabinets, and tablets. This role requires recognizing, identifying, and using products and necessary reports. Occasional travel may be required for training purposes.